CHOWKEE respects your privacy.
This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, contact us, submit a form, or place an order.
Information We Collect
We may collect the following information:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Company name
- Order details
- Payment information
- Logo files or artwork submitted for custom orders
- Messages, notes, or project details
- Website usage information such as browser type, device type, and pages visited
How We Use Your Information
We use your information to:
- Process orders
- Provide customer support
- Create design mockups
- Prepare custom quotations
- Arrange production and shipping
- Communicate order updates
- Improve our website and services
- Prevent fraud and protect our business
- Comply with legal obligations
Custom Design Files
If you upload logos, artwork, photos, graphics, or brand files, we use them only for reviewing, quoting, designing, and producing your custom billiard cloth order.
Customers are responsible for ensuring they have the legal right to use any submitted materials.
Payment Information
Payment information is processed securely through our payment service providers. CHOWKEE does not store complete credit card details.
Sharing Your Information
We may share necessary information with trusted service providers, including:
- Payment processors
- Shipping carriers
- Production partners
- Website service providers
- Customer support tools
We do not sell your personal information.
Cookies and Tracking
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, remember preferences, and support store functionality.
You can adjust cookie settings through your browser.
Email Communication
We may contact you regarding your order, custom design request, quote request, or customer service inquiry.
If you subscribe to marketing emails, you may unsubscribe at any time.
Data Retention
We retain personal information only as long as necessary to provide services, process orders, comply with legal obligations, resolve disputes, and maintain business records.
Data Security
We take reasonable measures to protect your personal information. However, no online transmission or storage method is completely secure.
Your Rights
Depending on your location, you may have the right to request access, correction, or deletion of your personal information.
To make a privacy request, contact us at shi_1990@126.com.
International Customers
If you are located outside our operating region, your information may be processed in countries where our service providers operate.
By using our website, you agree to this processing where permitted by applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
Contact
For privacy questions, please contact:
CHOWKEE
Email: shi_1990@126.com